The safeguarding of user privacy and security is predicated upon the following principles:
We are deeply committed to establishing a safe and secure digital environment for all our users.
We prioritize the protection of personal information with utmost diligence.
We implement heightened security measures for all individuals, but especially our young users under the
age of 13.
We DO NOT sell personal information to third parties.
Privacy Policy Overview
Eightsnippet Co., Ltd. , CognoMetric InnoLab, Inc., and our affiliates (hereinafter collectively referred to as
the “Company”) and its service platform, GuardiAnn, are deeply committed to the security and protection of user
information. This Privacy Policy delineates the procedures by which we collect, utilize, and safeguard personal
information obtained through the use of the GuardiAnn website (“Website”), the GuardiAnn mobile and web
applications (“Apps”), and related services (collectively referred to as the “Service”).
This policy outlines:
The types of information collected via our Service.
The manner in which the Company utilizes such information.
Specific situations under which information may be disclosed.
The measures undertaken by the Company to protect your personal information.
Collection of Information and Sources
The Company collects information necessary for the provision of the Service or for the support you request. The
categories of information collected may vary based on the access point and methods utilized to engage with the
Service. Additionally, users may elect to voluntarily furnish information. The types of information collected,
and their respective sources are detailed in subsequent sections of this Privacy Policy.
Information You Provide to Utilize the Service
A. Account Information
Information collected during the registration process for a GuardiAnn account includes, but is not limited
to, email address, date of birth, gender, and school grade. This information is essential for the provision
of Services and compliance with applicable regulations, including COPPA, which necessitates parental or
legal guardian consent for users under the age of 13.
B. Transactional Information
Users participating in financial transactions with the Company, such as purchasing subscriptions, are
required to provide additional information to complete the transaction. This includes credit card numbers,
billing addresses, and full names. Users may choose not to provide certain information, but such refusal may
restrict access to specific features of the Service.
C. Voluntary Information for Enhanced Experience
Users may elect to provide supplemental information to enhance their experience with the Service. This
information may include survey responses, participation in group activities, and feedback related to
services.
D. Automatically Collected Information
The Company automatically gathers information regarding user interaction with the Service, which includes
but is not limited to:
Device Information: The Company collects data regarding the devices utilized to access the Service,
encompassing hardware models, operating system versions, device identifiers, and mobile network
information.
Geolocation Information: General location data may be approximated through GPS & IP to optimize user
experience. GPS data is gathered only when the user performs a quest that requires location
information.
Log Information: The Company automatically records details concerning user activity on the Service,
including search queries, navigation patterns, and connection data such as browser type, language
preference, time zone, ISP, IP address, and timestamps of log-in and log-out activities.
E. Information from Third-Party Sources
Information may be acquired from third-party services, including:
Social Networking Service (SNS) Logins: Users may opt to authenticate their identity through
third-party services such as Google, Apple, or Facebook, which may provide personal data to
facilitate account creation.
Other Users: The Company may receive information about users from other users, such as clinicians
inviting individuals to participate in activities.
Partners and Service Providers: Information may also be collected from partners, service providers,
or other third parties.
F. Information from Children
Individuals under the age of 13 are required to obtain parental or legal guardian consent prior to account
creation. The Company mandates submission of a date of birth and parental or legal guardian email address
for approval prior to account activation
G. Journal Entries
Individual’s journaling feature is designed for personal reflection. All entries are confidential and will
not be accessed, read, or monitored by the Company or its affiliates. We cannot provide support or
intervention based on journal entries. If you are experiencing a mental health crisis, including thoughts of
self-harm, please seek immediate professional help. You can call or text 988 Suicide and Crisis Lifeline or
other similar professionals to seek help.
The Company does not sell personal information of children or any other users. Data may be shared as
outlined in this policy, including with parents or legal guardians for consent purposes, and with third
parties to facilitate Service operations. Aggregated or de-identified data pertaining to children may be
utilized for research and analytical purposes
How Your Information Is Used
The Company collects information to enhance the Service and foster engaging user experiences. The information
collected may be utilized for various purposes, including:
Service Operation and Improvement: Data is processed to maintain, secure, and enhance the Service, including
personalized content delivery and usage suggestions.
User Experience Enhancement: Information may be associated with user accounts to facilitate improved service
delivery and user interaction.
Trend Analysis: Data collection aids in analyzing usage trends and service performance, which informs
product development and troubleshooting activities.
Communication: User information may be used for account-related notifications, surveys, and support
communication to ensure effective user engagement and service continuity.
Protection of Services and Maintenance of a Secure Environment
We utilize all categories of information collected to uphold GuardiAnn as a secure and trustworthy platform for all
users. This encompasses the diligent enforcement of Company policies, as well as compliance with applicable laws and
regulations. These initiatives include
Enforcement of Terms of Service: Upholding our contractual agreements.
Prevention of Fraud, Criminal Activity, and Abuse: This involves the investigation, detection, prevention,
or reporting of fraudulent activities, misrepresentations, security breaches, and other potentially illicit
activities, thereby safeguarding user accounts.
Identity Verification: In certain circumstances, identity verification may be required to maintain the
security and integrity of the Service and user accounts.
Legal Compliance: This entails appropriate responses to lawful requests for information from governmental
bodies or third parties, conducted through recognized legal processes.
User Communication: Contacting users for purposes related to the Service, collection of fees, and resolution
of disputes
Advertising, Analytics, and Marketing
To further the business interests of GuardiAnn and inform users about the Service and opportunities presented by
partners, GuardiAnn or the Company may utilize personal information for marketing purposes. This may also include
communication regarding products, services, opportunities, contests, promotions, discounts, incentives, surveys, and
rewards.
Cookies and Similar Technologies
Technological tools such as cookies, web beacons, tags, and scripts may be employed by GuardiAnn, its partners, and
analytics and service providers to collect and store user data. This facilitates the provision of the Service in
accordance with the Terms of Service and enables the Company to pursue interests related to the operation and
enhancement of the Service.
Information Aggregation
We also collect information from external sources and integrate it with user-provided data. To ensure an optimal
user experience on GuardiAnn, information may be consolidated across various devices, including computers and mobile
devices.
Additional Data Processing
We may process data for other purposes disclosed to users in connection with the Service. If we intend to use
personal data for purposes distinct from those originally stated and not compatible with the original processing
objectives, we will inform users prior to such processing and will obtain consent where necessary.
Information Sharing Protocols Information Shared by Users on GuardiAnn
Should a user accept an invitation from a family member or a third-party clinician or therapist to participate in
GuardiAnn Service, parents, legal guardians, or clinicians may have access to specific information via the Family
Board in the GuardiAnn Service or other commensurate services, including but not limited to email address, secret
identity, and avatar. For certain quests, they may view details such as successful days, completed quests, and skill
badges earned. To preserve user privacy, hosts are not privy to any notes made within the app, custom activities, or
information unrelated to hosted challenges.
Information Disclosure by GuardiAnn
GuardiAnn may disclose user information under the following circumstances:
With User Consent: Personal information will be shared with external parties when consent has been obtained
from the user.
For External Processing: GuardiAnn may provide both personal and non-personal information to trusted
partners, vendors, and affiliated organizations for processing purposes, in accordance with our Privacy
Notice and necessary confidentiality and security protocols.
Legal and Preventive Measures: All categories of personal information may be shared with external entities
if there is a good-faith belief that such access or disclosure is necessary to:
Comply with applicable laws, regulations, legal processes, or governmental requests.
Enforce Terms of Service, including investigations into potential violations.
Detect, prevent, or address fraud, security, or technical issues.
Protect the rights, property, or safety of users, GuardiAnn, or the public as permitted by law.
Business Successors: In the event of a merger, acquisition, or asset sale, users will be notified via email
and/or website notice of any changes in ownership or use of personal information, along with any options
regarding such information.
Research Purposes: GuardiAnn may periodically release non-personal aggregate data or anonymized datasets for
research studies evaluating the Service.
Usr Rights and Choices Regarding Information Use
Promotional Communications
Users may receive promotional communications from GuardiAnn following initial interaction with the Service or upon
request. Users have the right to opt out of promotional communications during data collection or subsequently by
following the instructions provided. Opting out may affect service use, but non-promotional communications will
still be sent regarding account matters or ongoing business relations. Upon account creation, users may opt to
receive periodic newsletters with updates and information. Subscription preferences can be modified at any time
through account settings or by using the unsubscribe link included in each newsletter.
Account Management
Users retain control over the information provided to GuardiAnn and may review, edit, or delete any submitted
information by accessing their account. However, deletion may hinder the ability to effectively utilize the
Service. Users may also delete their accounts, which will result in the removal of account history and related
activities in line with data retention practices.
Rights of EU Resident
GuardiAnn processes personal data only under lawful bases, including fulfilling service delivery obligations,
obtaining user consent, compliance with legal mandates, or pursuing legitimate interests while considering
privacy rights. Users within the EU possess rights under the General Data Protection Regulation, including
access to, updating, and deletion of personal data, objection to specific processing, or filing complaints with
supervisory authorities. The easiest method for users to remove all personal data is via the account deletion
function. For inquiries related to GDPR, contact our privacy team at GuardiAnn, c/o CognoMetric InnoLab,
Inc., 690 Saratoga Ave., Suite 100, San Jose, CA 95129 or via email at guardiann@8snippet.com
Rights of California and Nevada Residents
California residents (excluding job applicants and employees) have the right to request information
regarding the collection, use, and disclosure of their personal data. Additionally, they may request
deletion of their information, typically accomplished through account settings. Requests made via support
will necessitate verification of account ownership.
Under California law, we are obligated to disclose whether we "sell" personal information as defined by
applicable legislation. Based on our understanding, we do not engage in the sale of personal information. We
also maintain compliance with Nevada regulations and do not exchange personal data for monetary
compensation. The personal information of minors under 16 is not sold.
Data Retention Policy
GuardiAnn retains personal information for as long as user accounts are active or as required to fulfill
legitimate business purposes and legal obligations. Upon cessation of these conditions, information is
removed according to standard deletion protocols. Non-personal information, including de-identified or
aggregated data, may be retained indefinitely.
Records of support interactions and communications will be retained indefinitely to enhance support
processes and maintain accurate business records.
Information Security Measures
The security of personal information is paramount. The Company employs reasonable measures designed to
protect against unauthorized access, use, alteration, or destruction of personal data. We adhere to
generally accepted industry standards for safeguarding personal information during transmission and upon
receipt. For instance, GuardiAnn data is encrypted in transit and at rest, and access to personal
information is restricted to authorized personnel with a legitimate need to know.
Privacy Policy Amendments
By accessing or utilizing any portion of the Service, you affirm that you have read, understood, and agreed
to be bound by this Privacy Policy, including any future modifications. GuardiAnn reserves the right to
amend, update, or modify this Privacy Policy. Users will be notified of such changes via a notice on the
GuardiAnn website for a minimum of 7 days following any revisions. Revisions will take effect at the end of
the aforementioned 7-day period or upon the user's first access or use of the Service post-modification. If
you do not agree to the terms of the Privacy Policy, you are not authorized to use, access, or participate
in the Service.